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Refund Policy
At ZZ Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy under the following conditions:
1.Eligibility
Items must be returned within 30 days of receipt.
Products must be unused, in original packaging, and in the same condition as received.
Proof of purchase (order number or receipt) is required.
2.Non-Refundable Items
Customized or personalized products.
Items damaged due to misuse, accidents, or unauthorized modifications.
Discounted or clearance items are final sale and cannot be refunded.
3. Return Process
Contact our customer service team at [WHATSAPP]OR[SILANSHANG@OUTLOOK.COM] to request a return authorization.
Once approved, we will provide the return address and instructions.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refunds
After receiving and inspecting the returned item, we will process your refund within 5–7 business days.
Refunds will be issued to the original payment method.
5. Exchanges
If you received a defective or wrong item, we will replace it at no additional cost.
Refund Policy